Knowledge
Engineering The Business Through QMS Design
This white paper takes a look at the importance of designing a QMS rather than just implementing a set of business processes, aligning the QMS to the business model, the architecture and attributes of the QMS and effective process documentation.
Process Framework Development Process
This process document provides a structured approach to developing an organisation's process framework - either from scratch or building on an existing framework.
Quality & Operations Manual
This document is an example of a Quality & Operations Manual. It provides an example definition of the objectives, policies, practices and responsibilities of a Quality & Operations Management System (QOMS) within an organisation.
Quality Improvement Through Knowledge Management
In this paper, we show how some of the concepts of Knowledge Management (KM) can be used to improve Quality Management Systems (QMS)
[Published in TickIT International: Issue 2Q07]
Link to published article
External Audit Management Process
An external audit is defined as any audit conducted by, or on behalf of, an organisation or function outside of the organisation / function being audited. This document describes the process that the organisation, and external resources, must observe.
Copyright 2006 Minerva Consulting / Avizan
